Who Files Insurance Claim USPS if you sent any item inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance. Your insurance may have been included with the USPS service or purchased separately. Eligible items include:
- Priority Mail Express items and other insured mail.
- Collect on Delivery (COD) items
- registered mail items with insurance.
This is why you need to learn how to file an “indemnity claim.”
Who Files Insurance Claim USPS
Either the recipient or the sender may file a claim for insured mail that has been lost, damaged, or has been delivered with missing contents. To file a USPS claim, you must have the original mailing receipt. Each claim must be filed within a certain period and include proof of insurance, value, and damage.
Steps to file a USPS Insurance Claim
If you are finding it very hard to file a USPS insurance claim. You just need to follow three easy steps to file your claim:
Check Filing Periods: The filing period depends on the mail service because each mail service is different. Whether your package arrived damaged or not, the filling period is based on the mailing date on your receipt.
Damaged or Missing contents: If you found your item damaged or it is missing contents, your may file a claim immediately but must file no later than 60 days after the mailing date.
Lost mail or package: You can file a claim in the period for the service if your item does not arrive at all.
Gather Your Documents: If you want your claim to be approved more quickly. Save all your supporting documents until your claim is resolved. Tracking or label number; on your online label record, you can find the tracking or label number, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.
Evidence of Insurance Purchased
Any of these items show evidence of insurance:
- The original mailing receipt was issued at the time of mailing.
- The outer packaging shows the names and addresses of the sender and the addressee, and the proper label shows that the article was sent insured.
- The printed electronic online label record or computer printout from the application is used to print the label and purchase the insurance.
Most time USPS may not legally pay compensation for uninsured lost or damaged articles. You may request a missing mail search if your uninsured mail is missing or delayed.
Proof of Damage
To give USPS proof, you can take photos that clearly show the extent of the damage that will help with your case. For damage claims, you should also provide an estimate of the repair cost from a reputable dealer.
- Until your claim is settled, Save the original packaging and everything in it.
- Do not dispose of the damaged items, even after taking pictures of them.
- Do not reship items that were not damaged. Save them with the damaged items.
- They may tell you to take the entire package to your local post office facility for a checkup.
File your claim— The easiest and fastest way to file your claim is online. If you can not file a claim by mail, you can start the claim process online. After you file, keep all your evidence documents until the claim is resolved.
USPS Filing Online
To file online, log into or create your free USPS.com account. Your claim case will be associated with your account.
- If you can not complete the form in one session, you will be able to save your claim to finish later.
- Once you have filed a claim, you can see it in your claim history.
- Then you can visit https://reg.usps.com/entreg/LoginAction_input?app=CICRSSR&appURL=https%3A%2F%2Fonlineclaims.usps.com%2FOICWeb%2F%3F_gl%3D1*rpbvxo*_ga*MTUyMDk0OTkxMi4xNjYxNjM0OTA5*_ga_3NXP3C8S9V*MTY2Mjk4NzA3Mi4xMS4xLjE2NjI5OTExNDcuMC4w File your claim online.
USPS Filing by Mail:
If you’re unable to file a claim online, you can have a domestic claim form mailed to you.
- Call the USPS National Materials Customer Service and request a Domestic Claim Ps Form.
- Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form.
That is all you have to do to file a USPS claim by mail.
FAQs
Can the receiver of a package file a claim?
The receiver, shipper, or a third party can file a claim. Documentation and other evidence such as photos, receipts, or invoices must be provided for the case to be decided in the filer’s favor.
Does USPS pay for insurance claims?
What does a USPS Claim cover? If your delivery were insured, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance but a missing mail search determined your delivery was lost or damaged, a claim will cover the cost of shipping.
Who is responsible if USPS loses a package?
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is lost prior to the damage, a claim will cover the cost of shipping.
